Choosing hearing aids is a significant decision, and we believe you should be completely confident before committing. That is why every hearing aid fitted at SoundClear comes with a 30-day satisfaction guarantee. If, for any reason, you are not fully satisfied with your hearing aids within the trial period, you can return them for a full refund. Full satisfaction guaranteed, and no hard feelings.
Our trial is designed to give you a genuine real-world experience of life with hearing aids. You take the devices home, wear them in your daily environments, and experience the difference they make in the situations that matter most to you. Whether it is hearing your grandchildren clearly, following conversations in a busy restaurant, or simply enjoying the sounds of nature on a morning walk, the trial period lets you experience it all before you commit financially.
How the 30-Day Trial Works
Getting Started
After your fitting appointment, you begin wearing your hearing aids in familiar, quiet environments. Your audiologist programmes the devices with a comfortable starting prescription and schedules your first follow-up for one week later. During this first week, you focus on getting used to the physical sensation and the enhanced sounds around you.
Expanding Your World
At your first follow-up, your audiologist reviews your experience and makes any necessary adjustments. You then begin wearing your hearing aids in more challenging environments such as workplaces, shops, and social settings. This is where many patients experience the most dramatic improvements in their hearing and quality of life.
Full Integration
By now, your brain is adapting to the new sounds and the hearing aids are becoming a natural part of your daily routine. You attend a second follow-up appointment for fine-tuning based on your accumulated experience. By the end of the trial, most patients cannot imagine going back to life without their hearing aids.
Your Decision
At the end of 30 days, you decide. If you are happy with your hearing aids, you simply keep them and continue with our ongoing care programme. If you are not satisfied, return the devices for a full refund. You can also switch to a different style or technology level if the first choice was not quite right.
What to Expect During Your Trial
Professional fitting included
Your trial begins with a comprehensive fitting appointment including real-ear measurement, custom programming, and hands-on training on how to use your hearing aids.
Multiple follow-up visits
We schedule at least two follow-up appointments during your trial to fine-tune settings, address concerns, and ensure you are getting the best possible experience.
Real-world testing
We encourage you to test your hearing aids in every environment that matters to you: at home, at work, in restaurants, at family gatherings, outdoors, and in the car.
Honest, independent advice
If the trial reveals that a different style or brand would suit you better, we will tell you. Our goal is your long-term satisfaction, not a quick sale.
Our Satisfaction Guarantee
We stand behind every hearing aid we fit with a straightforward satisfaction guarantee. If you return your hearing aids within the 30-day trial period, you receive a complete refund of the purchase price. There are no restocking fees, no administrative charges, and no complicated return conditions. The only requirement is that the devices are returned in reasonable condition. We want you to feel completely at ease throughout the trial, knowing that you have a genuine, risk-free opportunity to experience better hearing before making a financial commitment. Over 95 per cent of our patients choose to keep their hearing aids after the trial period, which we believe speaks volumes about the quality of our products and service.